Lacoste
Issues :
How do you reinvent an iconic brand piece?
Accompaniment :
The first step was to immerse the team in the world of the brand’s customers, with consumers connected to their homes to feed a design thinking process, and help product ideas emerge.
Product development then began in sprints, punctuated by experimentation with the prioritized target group.
Impact:
– Boosted customer empathy, leading to the construction of structuring personae for the brand
– Increased collaboration between CMI teams and Product Management
– And even the launch of a capsule co-created with Gen Z consumers
EXPLORE THE PROJECT
Lacoste: Where Sporty Elegance Meets Innovation
Few brands in the world manage to stay relevant across generations while remaining true to their founding DNA. Lacoste is one of them. Founded in 1933 by tennis legend René Lacoste and knitwear entrepreneur André Gillier, the brand has grown from a single polo shirt into a global lifestyle icon without ever losing the sporty elegance and irreverent spirit that defined it from the start.
At iasagora, we are proud to count Lacoste among the brands we have accompanied on innovation journeys. What makes working with a house like Lacoste particularly fascinating is the tension in the best sense between heritage and reinvention. The crocodile is one of the most recognized logos on the planet. The polo shirt is a cultural artifact. Yet Lacoste continues to surprise, to collaborate, and to push creative boundaries.
A Heritage Built on Innovation
René Lacoste was not just a champion on the court; he was an inventor. Dissatisfied with the stiff, long-sleeved shirts tennis players wore in the 1920s, he designed a lightweight, breathable polo shirt with a flat collar the L.12.12. It was functional innovation driven by empathy for the user's experience, decades before the term "design thinking" existed.
This founding gesture set the tone. Throughout its history, Lacoste has continued to innovate in materials, in retail experience, in collaborations. The brand has partnered with designers like Felipe Oliveira Baptista, Louise Trotter, and Pelagia Kolotouros, each bringing a fresh perspective while respecting the brand's codes. It has embraced streetwear culture, sustainability initiatives, and digital-first retail strategies.
The Crocodile in the Age of Consumer Centricity
What distinguishes Lacoste in the contemporary landscape is its ability to listen. The brand has invested significantly in understanding its consumers not just what they buy, but how they live, what they aspire to, and how they relate to sportswear as a cultural expression.
This is where approaches like those championed by iasagora become relevant. Consumer centricity in fashion is not about focus groups that validate what you already plan to do. It is about genuine empathy immersing yourself in the consumer's world, mapping their journey, identifying the moments that matter. From the first encounter with the brand online to the in-store experience to the way a polo shirt makes someone feel on a Saturday morning, every touchpoint is an opportunity for connection.
Lacoste has demonstrated this through initiatives that blur the line between sport, fashion, and culture. Pop-up experiences, collaborations with artists and musicians, limited-edition drops that create genuine excitement these are not marketing gimmicks but expressions of a brand that understands its community.
Innovation Beyond Product
One of the lessons Lacoste offers is that innovation in fashion extends far beyond the garment itself. The brand has been a pioneer in rethinking the retail experience. Its flagship stores are designed as spaces where you do not just shop you experience the Lacoste universe. The integration of digital tools, personalization options, and storytelling into the physical space creates a seamless brand experience.
Sustainability is another frontier where Lacoste has shown ambition. The brand has committed to using more organic cotton, recycled materials, and responsible production processes. Its "Lacoste x Save Our Species" campaign, replacing the iconic crocodile with endangered species on limited-edition polos, was a masterclass in purpose-driven innovation raising awareness while staying authentically on-brand.
For teams working on innovation in fashion and lifestyle, Lacoste offers several insights. First, that brand heritage is not a constraint but a springboard the richest innovations often come from reinterpreting what already exists. Second, that consumer empathy must extend beyond purchase behavior to encompass lifestyle, values, and aspirations. Third, that collaboration with diverse creative talents keeps a brand culturally alive. And fourth, that purpose and playfulness can coexist a lesson the crocodile has been teaching since 1933.
At iasagora, accompanying brands like Lacoste reinforces our conviction that the most enduring innovations are those that combine strategic rigor, creative audacity, and a genuine sensitivity to the people they serve.